> ## Documentation Index
> Fetch the complete documentation index at: https://cxdocs.planpoint.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Contact support

> Send Planpoint the information needed to reproduce and resolve an issue.

Email [support@planpoint.io](mailto:support@planpoint.io).

## Include in every request

* Project name and public viewer URL
* Configuration area or touchscreen name
* What you expected and what happened instead
* Exact reproduction steps
* Date, time and time zone
* Browser, operating system and device model
* Screenshot or short screen recording

For routing issues, include departure and destination names. For positioning issues, include the physical location and level. For integrations, include the sync time and visible error but never the API token.

## Urgent on-site issues

State how many devices or visitors are affected and whether a fallback directory is available. Include a direct contact who can test at the venue.

> [!WARNING]
>
> Do not send passwords, full payment-card data, JWTs, API tokens or private keys. Support will tell you how to rotate a credential if exposure is suspected.


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