For routing issues, include departure and destination names. For positioning issues, include the physical location and level. For integrations, include the sync time and visible error but never the API token.
State how many devices or visitors are affected and whether a fallback directory is available. Include a direct contact who can test at the venue.
Do not send passwords, full payment-card data, JWTs, API tokens or private keys. Support will tell you how to rotate a credential if exposure is suspected.
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