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Most routes work without changes. Use route adjustments to check the result, fix a store that can’t be reached, or close off an area visitors shouldn’t use. Open Wayfinding & Positioning > Route adjustments > Edit routes. CX prepares the map from your latest floor plan.

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The four tabs

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Check the result

The Routes tab shows something like 145 of 148 public places can be reached. Under Needs attention, open a group and click an item to jump to it on the map. Under Route preview, choose a starting point and a destination to see the route and the directions exactly as visitors will see them.

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Fix a store’s entrance

  1. Open the Places tab and select the store. Unconnected places in the filter shows only the ones that need help.
  2. Use the locate button to find the entrance, or the move button to place it at the store’s door, on the walkway.
  3. If several doors were found, choose Use this entrance on the right one. Add entrance adds another one.
Untick Include in public routes to leave a place out of directions.

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Open or close an area

In the Areas tab:
  • Add area opens a path where visitors can walk, for example a gap CX missed.
  • Remove section closes off part of a floor, such as a staff corridor or a construction zone. Draw a Rectangle or a Polygon.
  • Select a removed section and choose Restore section to open it again.

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Save

Choose Save changes. Visitors get the new routes the next time they open the map. The undo arrow next to it discards unsaved changes. After you change the floor plan, choose Refresh map to see the latest version here. Your adjustments are kept.