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Visitors can only be routed to another floor through a floor link. There are three ways to add one.

Stairs: draw them in the floor plan

Stairs you draw with the Stairs tool in the floor plan editor connect to the floor above automatically.

Elevators and escalators: add them as amenities

In the directory, add one amenity on each floor with the same name, such as Elevator 1 or Escalator 2, at the same spot on every floor. CX links them automatically. See Amenities. Use this when a link is missing or needs a different setup.
1

Open Floor links

Go to Wayfinding & Positioning > Route adjustments > Edit routes and open the Floor links tab.
2

Add the link

Choose Add floor link. Give it a Link name and choose the Transport: elevator, stairs, escalator or ramp.
3

Set the direction

Choose Both directions, Up only or Down only. For example, an escalator that only goes up is Up only.
4

Place the landings

Each floor the link serves has a landing: the spot where visitors get on or off. Pick the floor under Served floor, use the move button and click next to the elevator doors or stairs, on the walkway. Use + Served floor for more floors.
5

Save and test

Choose Save changes, then try a route between floors in the Routes tab.
To remove a link, select it and use the trash button.